Lead trade operations strategy & execution for global semiconductor capital equipment and spare parts movements. Oversee compliance, Customs Broker management, and duty mitigation strategies.
About the role
- Director of SMB Servicing Operations at PayPal enhancing customer experience and driving satisfaction across North America. Leading a team to implement AI and service-to-sales strategies for operational improvement.
Responsibilities
- Drive strategies to enhance customer experience, satisfaction, and loyalty
- Manage a team of customer service representatives
- Set and monitor performance goals for the team
- Collaborate with cross-functional teams to enhance the customer journey
- Establish strong relationships with stakeholders
- Implement improvements based on customer feedback
Requirements
- 10+ years relevant experience
- Bachelor’s degree OR any equivalent combination of education and experience
- Experience leading frontline call center teams
- Strong understanding of AI and automation in service operations
- Proven ability to execute service-to-sales strategies
- Excellent cross-functional leadership and executive communication skills
- Strong analytical background for decision-making
Benefits
- medical
- dental
- vision
- life and disability insurance
- parental and family leave
- 401(k) savings plan
- paid time off
Job title
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Experience level
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Degree requirement
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