Customer Success Manager facilitating success and growth for enterprise customers using Wallet Studio. Collaborating with teams to implement structured account plans and drive customer outcomes.
About the role
- Operations Manager responsible for enhancing Customer Success through data-driven strategies at a Berlin healthtech startup. Focused on customer experience, efficiency, and process optimization.
Responsibilities
- Hands-on involvement in day-to-day operations to directly understand customer needs and derive sustainable process improvements
- Analyze recurring customer inquiries and feedback, deriving actionable recommendations to continuously improve processes and the customer experience
- Define, track and optimize relevant KPIs, SLAs and performance data, and translate findings into operational improvements
- Identify optimization opportunities in customer service and support Customer Success leads in IT- and AI-enabled scaling, automation and process optimization
- Own results and KPI development for designated areas; develop solutions for complex inquiries to ensure long-term customer satisfaction
- Lead cross-functional projects to achieve OKRs (e.g., efficiency gains, CSAT optimization, scalability)
Requirements
- 2–5 years of experience in Customer Success or customer service, ideally in a tech-driven or fast-growing environment
- Strong data affinity and confident use of CRM, BI and analytics tools
- Process-oriented mindset, quick identification of inefficiencies and structured, sustainable implementation of improvements
- Clear and persuasive communication, an empathetic manner and enthusiasm for our product
- Structured, solution-oriented working style and proactive drive to scale, automate and optimize processes
- High affinity for technology and AI, leveraging automation as a scaling lever
- Hands-on operational involvement to derive improvements first-hand
- Fluent German at C2 level, both spoken and written
- Good English skills (at least C1)
Benefits
- Urban Sports Club membership for your fitness
- Family & Friends coupon for the Patronus watch
- Up to 30 days of vacation (starting with 26 days in the first year and 28 days in the second year)
- Annual Learning & Development budget for personal learning and growth
- Clearly structured career framework for your professional development
- 360-degree feedback reviews (twice a year) to support your professional and personal development
- Exclusive corporate benefits with great offers
- Discounts at restaurants near the office
- Choice of hardware (MacBook or Lenovo)
- Modern office in the vibrant Friedrichshain district
- Job ticket for a stress-free daily commute
- Up to 2 days per week of remote work
- Get moving: lease a bike at a discounted rate via Mein Dienstrad
- Regular company and team events to foster team cohesion
- Team spirit instead of cutthroat mentality — we achieve more together
- Help develop a product that delivers real societal value
- Quarterly company brunches for networking and exchange
- One company volunteering day per year where we do something good together
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager at PriceShape managing B2B customer portfolios and driving growth in e - commerce price optimization. Collaborating closely with teams to enhance customer strategy and satisfaction.
Senior Customer Success Manager driving growth and retention for enterprise customers at PriceShape. Focusing on strategic account management and optimizing pricing strategies in a hybrid work environment.
Customer Success Manager owning post - sale client relationships and coordinating cross - functional teams for behavioral health solutions. Managing a portfolio of mid - market clients and ensuring delivery excellence in a hybrid work environment.
Customer Success Manager at Benchling, focused on helping customers maximize the value of their AI biotech platform. Collaborating across teams to enhance customer experience and drive adoption efforts.
Senior CRM Analyst managing Salesforce and client relationship data for SLC Agrícola. Responsible for insights and strategic decision - making based on data analysis and customer satisfaction.
Customer Success Lead managing energy efficiency for German clients with a focus on energy management systems. Collaborating closely with customers and internal teams for optimal outcomes.
Customer Success Manager ensuring promotional campaign excellence for retailers. Collaborating between industry, retail, and internal teams to generate real value and improve consumer experiences.
Customer Success Manager facilitating B2B customer onboarding and product integration. Building relationships and enhancing customer success with innovative camera systems.
Customer Success Associate working with clients to enhance their experience with Beam's financial solutions. Facilitating onboarding, relationship management, and customer satisfaction.