Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
PR
Hybrid Spanish Speaking Customer Service
Posted 2 months ago
About the role
- Join a vibrant customer service team assisting Spanish-speaking clients in Sofia, Bulgaria. Benefit from a relocation package and thrive in a multicultural environment.
Responsibilities
- Provide exceptional customer service support to Spanish-speaking clients via various channels.
- Address inquires and resolve issues efficiently to enhance customer satisfaction.
- Maintain a friendly and professional demeanor during all interactions.
- Accurately document customer interactions and feedback in the company’s CRM system.
- Collaborate effectively with team members to meet service goals and foster a positive team spirit.
- Engage in ongoing training to improve service excellence and product knowledge.
Requirements
- Fluency in Spanish (spoken and written) is required.
- Excellent communication skills and a strong customer service focus.
- Previous experience in customer service or a related role is preferred.
- Ability to thrive in a fast-paced, multicultural environment.
- Strong problem-solving skills and keen attention to detail.
- Comfortable with technology and eager to learn new systems.
- **Willingness to relocate to Sofia, Bulgaria and embrace the local culture.**
- **In possession of EU passport.**
Benefits
- Private Health Insurance
- Training & Career Development
- Additional Performance Bonuses
- 150 euros towards your flight
- Active account manager regarding relocation
- Indefinite contract
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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