Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
PR
Hybrid Sales and Customer Service Representative, Energy
Posted 2 months ago
About the role
- Flemish-speaking professionals in Soft Sales and Customer Service for our Energy department in Bulgaria. Engage clients, provide exceptional service, and facilitate soft sales of energy solutions.
Responsibilities
- Engage with Flemish-speaking clients through various communication channels to assess and understand their needs.
- Provide high-quality customer service while promoting soft sales of energy solutions.
- Guide customers through processes and deliver accurate information about services offered.
- Accurately document customer interactions and feedback in the CRM system to track service effectiveness.
- Collaborate with team members to meet sales targets and improve overall customer satisfaction.
- Participate in ongoing training to remain informed about industry developments and product offerings.
Requirements
- Fluency in Flemish (spoken and written) is essential.
- Strong passion for sales and excellent customer service skills.
- Previous experience in a customer service or sales role is preferred.
- Outstanding communication and interpersonal skills, with a friendly approach.
- Good problem-solving abilities and capacity to thrive in a fast-paced environment.
- Comfortable working as part of a diverse and dynamic team.
- **An interest in the energy sector would be an advantage.**
- **Must hold an EU passport.**
Benefits
- Private Health Insurance
- Training & Career Development
- Additional Performance Bonuses
- 150 euros towards your flight
- Active account manager regarding relocation
- Indefinite contract
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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