Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Customer Service Representative assisting Dutch-speaking clients with inquiries for a digital services provider in Bulgaria. Delivering outstanding support via phone, email, and live chat.
Responsibilities
- Deliver outstanding customer support to Dutch-speaking clients via phone, email, and live chat.
- Efficiently resolve customer inquiries and technical issues to enhance satisfaction.
- Maintain a professional and friendly demeanor during all customer interactions.
- Document customer interactions accurately for future reference and service improvement.
- Work collaboratively with colleagues to achieve team goals and enhance service quality.
- Engage in ongoing training sessions to keep up-to-date with products and industry trends.
Requirements
- Fluency in Dutch (both written and spoken) is essential.
- Strong desire to provide exceptional customer service.
- Previous experience in customer service or tech support is a plus, but not mandatory.
- Excellent communication and problem-solving skills.
- Ability to work independently and effectively in a dynamic environment.
- A proactive and positive attitude towards challenges.
- Willingness to learn and grow within a vibrant team environment!
Benefits
- Private Health Insurance
- Training & Career Development
- Additional Performance Bonuses
- 150 euros towards your flight
- Active account manager regarding relocation
- Indefinite contract
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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