Customer Service Analyst providing support to customers in order processing and digital access. Collaborating with teams to ensure timely resolutions and a seamless customer experience.
About the role
- Customer Experience Team Leader managing a dynamic team in Barcelona's operating department. Leading team development and ensuring exceptional customer service experiences.
Responsibilities
- Supervisar las operaciones diarias del equipo
- Establecer y supervisar los objetivos del equipo
- Gestionar la carga de trabajo y planificar los horarios
- Asistir con las llamadas/solicitudes escaladas
- Fomentar un ambiente de equipo positivo
- Realizar reuniones individuales periódicas
- Preparar informes de rendimiento exhaustivos
- Llevar a cabo controles de calidad rigurosos
- Asegurar el estricto cumplimiento de las políticas y procedimientos
- Mantener a los managers informados puntualmente
Requirements
- Competencia profesional completa en el idioma del mercado (para el Mercado Español, el catalán es un punto fuerte)
- Mínimo 2 años de experiencia en gestión de personas (people management) dentro de equipos de Atención al Cliente
- Capacidad demostrada para liderar, motivar y desarrollar un equipo
- Fuertes habilidades de coaching, retroalimentación y resolución de conflictos
- Fuerte mentalidad operativa con experiencia en planificación de carga de trabajo
- Excelentes habilidades de comunicación verbal y escrita.
- Atención meticulosa al detalle y la precisión
- Familiaridad con las directrices de servicios públicos es un valor añadido (plus)
Benefits
- un plan de Bonos de Suscripción en Participaciones de Creadores de Empresa (BSPCE)
- tarjeta Pluxee para gestionar tu nivel de imposición
- seguro médico a través de Alan o Sanitas
- un desayuno saludable cada martes
- acceso a formación continua aplicable a tus objetivos
- numerosas oportunidades para crecimientos en habilidades técnicas, lingüísticas o de gestión
- 2 días de trabajo remoto a la semana
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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