Assistant Customer Service Specialist at TDCX responsible for delivering exceptional support to customers via various channels. Focus on customer satisfaction and effective problem - solving in a BPO environment.
About the role
- Customer Service Agent providing exceptional customer service and managing orders and complaints for Medline in Brussels. Working in a hybrid model with both in-office and remote opportunities.
Responsibilities
- Provide world-class customer service to our customers and account managers
- Take full responsibility for customer orders – you will enter orders, track shipments, and ensure they are delivered on time
- Solve problem situations by taking the necessary steps to resolve issues quickly and effectively
- Provide proactive updates to customers and account managers about the status of their orders
- Own the entire EDI order process, from the moment the order is placed until the invoice is issued
- Deliver excellent customer service to ensure customer needs are met, satisfaction is high, and long-term relationships are maintained
- Keep accurate records of customer complaints and make sure each complaint is handled promptly and in line with established processes and approval flows
- Actively suggest improvements to our systems and processes and help with their implementation
- Update the CRM system to log issues, resolutions, and trends, and respond to inquiries from stakeholders and partners
Requirements
- 1–2 years of experience in a contact center, customer service, or another customer-facing role, and/or have completed commercial vocational education
- Communicate confidently — you have strong oral, written, and interpersonal communication skills
- Take pride in delivering excellent customer service
- Can prioritize and organize a busy workload effectively
- Stay calm and professional when handling challenging customer situations
- Feel confident interacting with people at all levels, both internally and externally
- Are proficient in English and the local language
- Have strong organizational skills and a structured, methodical way of working
- Are comfortable working in MS Office
- Bring a positive, action‑oriented attitude
- Work well both independently and as part of a team
Benefits
- Market related salary and a bonus plan
- A range of training opportunities
- Employee Assistance Program
- Hybrid working option
- International working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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