Customer Service Representative II for TekniPlex handling client orders and inquiries in a hybrid role. Collaborating across teams within a global manufacturing context to ensure customer satisfaction.
About the role
- Customer Support Specialist providing support for Estonian customers through live chat and email. Collaborating with teams to enhance customer experience with detailed problem-solving.
Responsibilities
- Helping customers via live chat and email while providing friendly and accurate support
- Solving and following up on customer queries while collaborating with other teams
- Sharing insights from customer interactions to improve the overall customer journey
- Following and applying internal routines and quality standards
- Taking ownership of issues and finding efficient solutions
- Translating texts for the website and newsletters
- Monitoring daily and weekly reports and taking action if necessary
- Supporting other teams and helping mentor or train new team members
- Working 8–10 hour rotating shifts between 08:00 and 00:00
Requirements
- Confident communicating in Estonian and English
- Positive, customer-focused attitude
- Comfortable working with computers and troubleshooting issues
- Detail-oriented and well-organized
- Problem-solver who can multitask effectively
- Flexible and adaptable during busy periods
Benefits
- 28 days of vacation with the option to use your balance on business days only
- Monthly sports/health compensation
- Full sick leave coverage for the first 8 days
- In-house gym
- Chill games room to unwind
- Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities
- Complimentary fruits and beverages
- Free parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Agent assisting with cargo operations. Responsible for customer service, documentation, and communication for import operations.
Customer Experience Associate engaging with customers to process transactions and recommend banking solutions effectively. Joining TD Canada Trust for delivering excellent customer experiences across services.
Technology Support Specialist providing IT support for Latham & Watkins in Houston. Responsible for desktop and remote computing issue resolution and mobility offering delivery.
Junior Operations Support Specialist supporting Operations manager in aligning business strategy and internal teams. Role involves process documentation and interdepartmental communication in a travel tech company.
Booking & Operations Specialist in Miami managing travel bookings and supporting travel partners. Passionate about creating memorable travel experiences with a strong customer service focus.
Customer Support Specialist assisting users with medical platform queries at AMBOSS. Provide support through multiple channels to enhance their experience and facilitate optimal usage.
Customer Experience Supervisor developing support for customer care teams in hybrid working environment. Leading service operations and fostering a positive team culture at Blue Ridge Communications.
Customer Service Representative providing product support for water and wastewater operators. Responding to inquiries, service issues, and assisting with product selection.
Account Support Specialist supporting Whitespace's Account Management team to enhance client service and drive innovation in digital insurance.