Customer Service Representative maintaining workflow by coordinating warehouse duties, assisting managers, and fulfilling orders in logistics operations. Supportive work environment improving productivity and dedication.
About the role
- Customer Care Representative for Global Furniture Group addressing customer inquiries via email and phone. Support operations for dealers and territory managers in a fast paced environment.
Responsibilities
- Answer general Customer Questions via Email and Phone
- Demonstrate the skills and product knowledge required to perform job functions
- Knowledge and use of electronic catalog and Global website
- Learn to navigate the AS400
- Support Customer Care Operations for Dealers and Territory Managers
- Process Demo requests
- Check order status/electronic orders
- Check inventory
- Provide product information and pricing
- Process credits, return authorizations and factory charge backs
- Process Parts Express, Warranty and Replacement Orders
- Submit changes or cancellations on orders with assistance from Lead, Supervisor or DC Services
- Process Order Addendums
- Track shipments
- Research and resolve customer inquiries
- Review appropriate daily reports
- Follow and adhere to department/company guidelines
- Daily check-in with Customer Care Supervisor
- Attend weekly Teams meetings with Supervisor
- Working to meet Time to Reply Average for response time
- Escalate open issues with no response to supervisor
- Maintain an open issue log
- Participate in all Global Teams training meetings
- Other duties as assigned
Requirements
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- Articulate email, fax and verbally communicate in a clear and concise manner
- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Define problems, collect data, establish facts, and draw valid conclusions
- Interpret an extensive variety of technical instructions in mathematical or diagram form
Benefits
- Paid Time Off
- Holiday Pay
- Medical/Prescription Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Accounts (HSA)
- Company-Paid Life and AD+D Insurance
- Company Sponsored Long-term Disability
- Short-term Disability
- Voluntary Life Insurance
- Employee Assistance Program (EAP)
- Critical Illness and Accidental Injury Insurance
- FSA
- 401(k) & Roth 401(k)
Job title
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