Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
About the role
- Customer Care Specialist in a leading legal tech firm providing high-quality customer support and addressing technical challenges. Involves collaboration with the Customer Care and Customer Success teams in Montreal.
Responsibilities
- Analyze, qualify, and respond to functional and technical customer requests
- Ensure accurate follow-up and adapt communication both internally and with clients
- Guarantee high-quality ticket handling through regular checks and best practices
- Master internal tools used for ticket tracking and support
- Support internal requests related to our solution and its ecosystem
- Develop strong expertise in the product, business use cases, and security aspects
- Understand and address the technical challenges within the DiliTrust environment
- Participate in functional testing of new features
- Contribute to the structuring and continuous improvement of the Customer Care and Customer Success teams
- Take part in the escalation process when required
- Support the Regional Manager in operational and customer-related topics
Requirements
- 5 to 8 years of experience in Customer Support or a similar role
- Excellent proficiency in English and French (written and spoken)
- Strong interpersonal skills, comfortable interacting with clients and handling phone conversations
- A genuine customer-centric mindset and strong interest in customer satisfaction
- Good listening skills, autonomy, attention to detail, and rigor
- Curious, eager to discover new functional areas, and open to learning new technologies
- Ambitious and motivated to join a fast-growing company with a strong human culture
Benefits
- Positive and stimulating work environment
- Awarded "Happy at Work" and “Tech at Work” label since 2019
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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