Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Customer Service Agent supporting Romanian consumers through calls, emails, chats, and letters. Working in a dynamic environment to improve debt collection services.
Responsibilities
- Confident communication with consumers primarily from Romania via telephone, email, chat, and letter, especially in Romanian language, as well as solution-oriented and competent handling of their concerns.
- Efficient processing of files and maintenance of CRM systems.
- Close collaboration with colleagues in the Collection Team and with other departments.
- Collecting feedback from clients and consumers and thereby supporting the improvement of technology and services.
Requirements
- Mandatory business fluent communication skills in Romanian and very good English skills (written and spoken), Polish language skills are a plus.
- First relevant experience in B2C customer service, ideally with a focus on receivables management/debt collection.
- Passion for contributing to fast-paced environments and to continuously improve processes and standards.
- Good MS Office skills and a passion for new technologies such as AI.
Benefits
- Good salary for your strong performance
- Exciting and diverse responsibilities that offer a steep learning curve and continuous growth.
- Individual development offers as well as a transparent, appreciative feedback culture for your personal development.
- Flexible working hours, plus 26 vacation days to support a healthy work-life balance.
- International team of skilled professionals and industry experts, creating an inspiring and collaborative network.
- Regular team events and biannual parties in Berlin, Germany where our HQ is to foster a strong connection and celebrate our shared success.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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