Customer Support Representative providing timely and empathetic support to Danish - speaking users at EveryMatrix in Bucharest. Collaborating with teams to resolve player issues and enhance satisfaction.
About the role
- Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
Responsibilities
- Behandelen inkomende telefoons, e-mails van klanten
- Klanten te woord staan en informeren
- Volgen geplaatste orders op
- Proactief handelen om klachten te vermijden
- Klachten verwerken in SAP en feedback geven
- Voorbereiding, vernieuwen en opvolgen van contracten
- Backorder management
Requirements
- Je beschikt over een Hbo diploma
- Je hebt ervaring in een customer service omgeving
- Uitstekende kennis van het Nederlands en Engels
- Wetenschappelijke achtergrond is een pluspunt
- Zeer goede kennis van SAP
- Kennis van Windows, MS Office
- Klantgericht en service-minded
- Teamplayer met commerciële feeling
- Maturiteit en zelfstandig werken zijn sleutelcapaciteiten
Benefits
- zeer gevarieerde, sociale job
- aangename en dynamische omgeving
- kans om te werken in een innovatieve setting
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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