Hybrid Customer Care and Sales Advisor – I

at Cable ONE

• Job title: Customer Care and Sales Advisor – I
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $14 - $16 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Bryant, United States

About the role

• Customer Care and Sales Advisor role at Cable One assisting customers with billing and service inquiries. Handling sales through empathy and understanding customer needs while providing solutions and support.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including:
• ○ Addressing requests to disconnect or remove services
• ○ Providing billing and pricing information
• ○ Resolving standard issues remotely or educating customers on resolution steps
• ○ Scheduling service appointments when remote resolution isn’t possible
• ○ Arranging product returns or exchanges
• ○ Managing add/change/delete requests in hosted platforms
• Use effective telephone-based selling skills to:
• ○ Build rapport and identify customer issues
• ○ Offer creative solutions and explain product/service benefits
• ○ Negotiate household spend and upsell additional services
• ○ Accurately and efficiently input orders
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.
• Assist with special projects as assigned.

Requirements

• High School Diploma or GED
• Ability to ask fact-finding questions to identify solutions aligned with customer needs
• Demonstrated patience and professionalism in all customer interactions
• Working knowledge of Cable One products and services
• Strong communication and active listening skills
• Ability to remain composed and empathetic in high-pressure situations
• Ability to sit for extended periods, use hands, talk, and hear
• May be required to lift up to 10 pounds

Benefits

• Health from Day One: Medical, dental, and vision plans start immediately
• Protect What Matters: Life insurance for you and your loved ones
• Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
• Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
• Extra Peace of Mind: Group legal plan and identity theft protection
• Learn & Earn: Tuition reimbursement up to $5,250 in your first year
• Give Back: Participate in community support programs across the U.S.
• Celebrate Wins: Recognition and awards programs highlight your achievements
• Grow Your Career: Clear advancement opportunities
• Team Vibes: Collaborative work environment where ideas and teamwork thrive