Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Senior Operations Support Specialist delivering high-quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Responsibilities
- Deliver high-quality, real-time operational support to B2B partners
- Handle complex partner issues and support operational investigations
- Act as a key point of contact during shifts when Team Leader is absent
- Collaborate with internal teams including Tech, Product, Marketing, CRM, and Payments
- Continuously monitor transactional, gameplay, and performance reports
- Identify anomalies and operational risks, escalate as needed
- Act as a liaison between Operations, Tech, Product, Marketing, CRM, and Payments teams
- Mentor junior team members and provide knowledge sharing
Requirements
- 2–4 years experience in Operations, Platform Support, or Customer Success in the iGaming industry
- Strong knowledge of casino and sportsbook platform operations
- Experience using CRM, CMS, JIRA, and back-office systems
- Strong analytical and troubleshooting skills
- Fluency in Spanish and English required
- Ability to work in a rotating shift environment
Benefits
- Opportunity to grow into leadership
- Dynamic iGaming environment
- Mentoring responsibilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
Customer Service Specialist acting as a liaison between customer service and lab operations. Providing comprehensive support for lab - related inquiries for veterinarians and veterinary staff.
Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
Technical Support Specialist providing support for Niagara - based hardware and software solutions at Honeywell. Collaborating closely with engineering teams and assisting developers in their projects.
Customer Solution Dispute specialist overseeing and researching disputes while providing accurate information to Hapag - Lloyd customers. Collaborating with various departments to ensure efficient dispute resolution and customer communication.
Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
Loss Prevention Customer Service Associate focusing on preventing store loss and ensuring a positive shopping experience. Collaborating with management and maintaining store safety standards.