Customer Support Team Leader managing a global customer support team at SiteMinder. Responsible for coaching, supervising, and developing team members to deliver excellent customer service.
About the role
- Customer Service Supervisor leading a team of representatives at Pacific Life Insurance Company. Focused on coaching, performance, and service delivery in a hybrid work environment.
Responsibilities
- Actively coaching your team to meet benchmarks for quality and productivity
- Meeting with staff regularly to focus on skill development and performance
- Creating a pipeline of talented staff ready for future roles
- Collaborating with peers on responding to escalated service requests
- Participating in interviewing new hires, identifying talent, and onboarding new staff
- Collaborating on workflow to ensure great service is delivered in a timely manner
Requirements
- SIE and Series 6 license required
- Proven coaching and leadership experience
- Effective communication skills
- Strong attention to detail, critical thinking, resourcefulness and accountability
- Knowledge of Pacific Life Insurance products
- Call center experience
- Team management experience.
Benefits
- Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation.
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