Customer Success Specialist supporting athletes’ and team players with hotel reservations and customer inquiries. Collaborating with internal teams to optimize workflow and customer satisfaction.
About the role
- Enterprise Customer Success Manager driving customer ROI and success for Smart Containers at ORBCOMM. Collaborating with global teams for operational excellence and relationship management.
Responsibilities
- Drive Measurable Customer Value & ROI Define baseline KPIs and co-create ROI models tailored to container logistics and maritime operations.
- Track and communicate progress, highlighting measurable outcomes and strategic improvements.
- Identify operational inefficiencies related to the baselined KPIs, and recommend best practices to maximize adoption and impact.
- Oversee governance and execution of pilot programs to ensure alignment with customer needs.
- Leverage Deep Product Expertise Develop expert-level knowledge of ORBCOMM’s Smart Containers solutions, integrations, and industry applications.
- Translate product capabilities into business value tied to container visibility, asset utilization, and supply chain optimization.
- Share insights and best practices across accounts and internal teams.
- Proactively identify expansion opportunities that enhance container operations and client success.
- Act as an Embedded Client Partner Immerse in customer environments to understand enterprise structure, workflows, and decision-making dynamics.
- Build trust-based relationships with influencers and operational teams in maritime and container logistics.
- Map stakeholder ecosystems and monitor risk indicators.
- Advise customers on process optimization, KPI improvement, and maximizing platform utilization.
- Collaborate Cross-Functionally Partner with Account Management, Solutions Architecture, Product, Analytics, and Professional Services to deliver a unified experience.
- Capture customer insights and translate them into actionable feedback for product roadmap and service enhancements.
- Support Sales in identifying upsell and cross-sell opportunities based on client needs and ROI analysis.
- Engage and Communicate with Impact Prepare and deliver compelling business reviews, ROI reports, and KPI dashboards focused on container operations.
- Facilitate strategic workshops and value discovery sessions with maritime and logistics stakeholders.
- Communicate progress, risks, and recommendations with clarity and executive presence.
- Keep stakeholders aligned on priorities, success metrics, and roadmap execution.
Requirements
- A Bachelor’s degree (MBA preferred).
- 5–10 years in Customer Success, Management Consulting, Value Engineering, Business Analysis, or similar strategic client-facing roles.
- Proven success managing enterprise accounts in maritime supply chain, container logistics, or IoT/SaaS sectors.
- Strong product and technical aptitude; ability to translate features into business outcomes.
- Proficiency in Salesforce for CRM and case management.
- Expertise in interpreting and modeling data (KPIs, dashboards, ROI analysis).
- Familiarity with advanced analytics and AI-driven solutions, and a commitment to ongoing digital and AI upskilling.
- The ability to influence without authority and thrive in complex, matrixed environments.
- A track record of crafting compelling, data-driven value narratives and delivering measurable ROI.
- Exceptional stakeholder management and relationship-building skills, combined with strong communication and executive-level presentation capabilities.
- Deep curiosity about customer challenges and workflows, paired with a proactive, resourceful approach to leading through ambiguity.
- Flexibility to work primarily onsite to support customer engagement and operational needs.
- Ability to leverage AI-enabled tools and automation to enhance productivity, with a commitment to continuous learning in digital and AI literacy.
Benefits
- Enjoy a hybrid schedule – combine a strong on-site presence in Singapore to drive customer success with the flexibility to connect remotely with our global teams.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
CRM Analyst responsible for defining and executing multichannel CRM strategies at Decolar. Focused on customer lifecycle optimizations and data - driven solutions.
Managing CRM platforms and proposing customer - focused strategies for projects at Mercantil. Collaborating with teams for implementation and enhancements in a dynamic banking environment.
Customer Engagement Executive ensuring clients realize value in accounting services at 1st Formations. Engaging with small business clients to enhance satisfaction and reduce churn.
Internship role in Customer Success at Edify focusing on client relationship management and account growth. Collaborating with teams to enhance educational solutions in Rio de Janeiro.
Microsoft Success Manager at Pax8 enabling Microsoft partners to adopt AI capabilities effectively. Collaborating with partners to drive growth and build confidence with Microsoft solutions.
Senior Manager, Customer Success at Reputation managing Automotive clients. Leading team towards driving value, retention, and growth across client portfolio.
Customer Success Manager ensuring seamless transitions from sales to customer success at Recite Me. Building relationships and driving retention and revenue growth for clients across platforms.
Customer Success Analyst in São Paulo ensuring high - level client experience and operational insights. Supporting platform adoption and conducting client training with a hybrid working model.
Partner Success Specialist at Resideo managing partner accounts and supporting Outside Sales Representatives. Driving customer satisfaction and sales growth through account management and operational excellence.