Field Operations & Incentives Manager responsible for RevOps and compensation plan design at Baseten. Collaborating with Sales, Finance, and GTM Strategy to enable high - performing sales organization.
About the role
- ML & Data Ops Engineer ensuring high level performance and availability of workflows at Optasia. Collaborating with teams to maintain and enhance data system infrastructure in a hybrid work environment.
Responsibilities
- Manage the day-to-day monitoring of ML workflows and service alerts as well as operations of all data system infrastructure including storage, applications, databases, systems management, cluster resources and administrative tasks
- Act as a point of escalation for ML and data critical incidents by verifying, determining the cause and resolving or escalating as necessary
- Prioritize continuous integration, continuous delivery, automation, and consistent feedback loops, ensuring that software changes are continuously moving from development to production smoothly and efficiently
- Monitor and prioritize incoming customer inquiries to ensure swift response and resolution within defined service level agreements (SLAs)
- Foster a culture of continuous improvement within the team by identifying areas for enhancement in processes, tools, and technologies
- Perform health checks and quality checks procedures to the ML and data workflows in order to verify operational excellence
- Work collaboratively with teams including ML/Data Engineering team, Algorithmic Trading and Portfolio teams, System & Network Administration to ensure alignment in effectively addressing internal or customer-related issues
- Create training materials, deliver sessions either in groups or one-on-one, and uphold technical documentation
Requirements
- Bachelor's degree in engineering or computer science
- Proven experience (1+ years) in a customer support role with a track record of successfully resolving customer issues and managing customer relationships.
- Experience with ticketing systems
- Good knowledge of Linux and SQL
- Be comfortable navigating with at least some of the following technologies (Apache Spark, Hadoop, Airflow)
- Good monitoring and analytical skills
Benefits
- Competitive remuneration package
- Extra day off on your birthday
- Performance-based bonus scheme
- Comprehensive private healthcare insurance
- All the tech gear you need to work smart
- Be a part of a multicultural working environment
- Meet a very unique and promising business and industry
- Gain insights for tomorrow market’s foreground
- A solid career path within our working family is ready for you
- Continuous training and access to online training platforms
- CSR activities and festive events within any possible occasion
- Enjoy comfortable open space restaurant with varied meal options every day
- Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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