Vice President of Recruitment leading a high - performing recruitment organization within the healthcare staffing industry. Driving performance and ensuring an exceptional experience for clinicians and clients.
About the role
- Systems & Enablement Lead for Recruiting Operations at OpenAI. Overseeing operational support and managing recruiting workflows in Singapore.
Responsibilities
- Owning recruiter facing intake and triage for operational support requests across recruiting workflows.
- Designing and running support mechanisms such as queues, channel triage, SLA management, escalation paths, and service health reviews.
- Owning enablement for operational workflow changes, including documentation, training, office hours, and change communication.
- Supporting offer approval and other sensitive recruiting workflows through clear coordination, followthrough, and exception handling.
- Identifying recurring support themes and driving fixes through process changes, documentation improvements, automation, or handoff to People Systems.
- Defining what RecOps should solve directly versus what should be escalated to People Systems for configuration, controls, or integration work.
- Partnering closely with recruiters, coordinators, People Systems, and cross functional stakeholders to improve workflow usability and reliability.
- Using data and operational signals to monitor service health, prioritize improvements, and reduce repeat work.
- Evaluating practical AI and automation opportunities that improve support quality, speed, and consistency without weakening controls.
Requirements
- 5+ years of experience in recruiting operations, HR systems, people technology, or related roles. Hands-on experience administering an ATS (Ashby strongly preferred).
- Strong understanding of recruiting workflows, offers, and hiring data.
- Ability to balance detailed systems work with user support and enablement.
- Strong communication and stakeholder partnership skills.
- Comfort working in fast-moving, evolving environments.
- Highly detail-oriented, with strong operational discipline and a commitment to accuracy and consistency.
- Experience supporting global or multi-entity hiring.
- Familiarity with compliance-sensitive or highly regulated workflows.
- Experience creating training and documentation for operational teams.
- Experience working with analytics or downstream HR systems.
Benefits
- Hybrid work model with three days in the office per week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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