Account Support Specialist supporting Whitespace's Account Management team to enhance client service and drive innovation in digital insurance.
About the role
- Support Specialist managing accurate administration of loan-related tasks at Global Credit Union. Verifying loan statuses, processing titles, and ensuring member support.
Responsibilities
- Focus on the accurate and efficient administration of loan-related tasks while providing support and information to members.
- Verify the paid status of loans by reviewing daily paid loan activity.
- Release titles to the appropriate individuals or entities upon loan payoff.
- Maintain accuracy in the title tracking system through precise data entry.
- Process authorizations for loan payoffs, including verifying payments received and collateral ownership.
- Respond to routine inquiries and requests for lien satisfactions in a timely and professional manner.
- Manage a moderate volume of inbound and outbound telephone interactions while manually processing and administering physical documents and records.
- Perform other assigned duties as required.
Requirements
- High school graduate or equivalent.
- Use of 10-key calculator and the ability to type 45 wpm.
- Ability to communicate effectively.
- Six months of clerical experience.
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
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