Service Process Trainee supporting financial advisors and clients at Ameriprise India. Responsible for processing service requests and coordinating communication effectively.
About the role
- Lead Planner managing inventory strategy for Innovative Medicine portfolio at Johnson & Johnson. Focusing on operational efficiency and customer experience through analytics and relationship management.
Responsibilities
- Lead inventory management strategy for the Innovative Medicine portfolio, including planning, order processing, and monitoring inventory levels to ensure accuracy and availability.
- Drive operational excellence by leading continuous improvement initiatives, engaging external customers, and aligning efforts across supply chain and commercial teams.
- Build and influence strategic relationships with Commercial Trade Relations and key Customers to balance priorities and ensure alignment with business objectives.
- Lead cross-functional problem-solving for complex challenges, including root cause analysis and resolution of unanticipated events (e.g., product shortages, major disruptions).
- Demonstrate advanced analytical competencies to develop dashboards, identify trends, generate insights, and inform strategic decision-making.
- Champion customer experience by setting high service standards and leading initiatives that drive customer engagement and continue partnership.
Requirements
- Minimum 6 years of relevant work experience
- Proven data analytics experience to successfully organize, analyze, and interpret data to find opportunities and influence business operations
- Proficiency with MS Office Suite (Word, Excel, Outlook, etc.)
- SAP or equivalent Enterprise Resource Planning (ERP) systems knowledge
- Excellent communication and leadership skills
- Ability to think strategically and implement solutions
- Demonstrated customer-centric mentality or customer-facing experience, including strong collaboration and interpersonal skills
- Supply Chain knowledge, including Order Management, Forward and Reverse Distribution/Logistics
- CPFR (Collaborative Planning, Forecast and Replenishment) experience
- Experience in the Pharmaceutical industry
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- 10 days Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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