Relationship Manager within PNC's Business Banking organization managing client relationships. Focusing on revenue growth and enhancing client engagement through risk management and reporting tools.
About the role
- Amazon Account Coordinator enhancing OLAPLEX's presence on Amazon. Ensuring operational excellence and supporting the growth of OLAPLEX's wholesale partnership with Amazon in the US.
Responsibilities
- Ensure operational excellence and maintain high catalog health
- Support the growth of the wholesale partnership with Amazon in the US
- Create and maintain New Item Setups (NIS) via Vendor Central
- Optimize product listings (titles, bullet points, and descriptions) to improve SEO and conversion
- Manage Brand Store updates and A+ Content submissions
- Monitor and resolve "Amazon Contributions" or listing suppressions
- Monitor daily POs (Purchase Orders) and coordinate with the warehouse/logistics team to ensure on-time fulfillment
- Manage Shortages and Chargebacks: Investigate why Amazon is docking pay and dispute invalid claims to recover revenue
- Oversee inventory health, monitoring "Weeks of Supply" (WOS) and flagging potential out-of-stock (OOS) risks
- Manage administrative workflows, including submitting and tracking backend tickets to ensure timely resolution
- Track weekly and monthly sales performance (Ordered Product Sales vs. Shipped COGS)
- Monitor "Born to Run" or "Vine" program performance to kickstart new product momentum
- Reconcile promotional credits and co-op billing
- Coordinate with the Marketing team to ensure advertising (Amazon Ads) aligns with inventory levels
- Monitor and communicate order issues within Amazon and internal systems, helping to resolve discrepancies quickly and effectively
- Assist in preparing for Business Reviews (QBRs) with Amazon Vendor Managers (VMs)
Requirements
- Experience:1–3 years of experience in e-commerce, preferably specifically within Amazon Vendor Central or Seller Central
- Technical Proficiency:Advanced Excel skills (VLOOKUPs, Pivot Tables) are a must.
- Problem Solving:A "detective" mindset to find the root cause of catalog glitches or shipping discrepancies.
- Collaborative, working cross-functionally across different teams while also working well independently
- Ability to use high judgement to make decisions that drive the business
- Communication:Ability to write concise, effective tickets to Amazon Support (that actually get resolved)
- Education:Bachelor’s degree in Business, Marketing, Supply Chain, or a related field
Benefits
- Competitive compensation
- Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
- Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
- Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
- Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
- Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
- Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
- Products: Twenty (20) free products per year, plus a friends and family discount
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