Associate, Claims Operations at Reliance Health ensuring accurate healthcare claims processing and resolving inconsistencies in the claims system with clinical expertise.
About the role
- Senior Delivery Operations Manager ensuring high-quality execution of complex initiatives in fintech company. Responsible for operational governance and leadership across delivery functions.
Responsibilities
- Own and continuously improve end-to-end delivery operations across multiple initiatives, ensuring predictable, high-quality outcomes aligned with business objectives.
- Define, implement, and govern delivery standards, methodologies, and operational best practices across the Business Operations function.
- Act as a senior escalation point for complex delivery, operational, and dependency-related challenges.
- Ensure alignment between strategic priorities and execution plans, balancing speed, quality, risk, and cost.
- Oversee a portfolio of operational and payments-related initiatives, including migrations, process transformations, regulatory-driven projects, and platform enhancements.
- Establish and maintain portfolio-level visibility, tracking progress, risks, dependencies, and outcomes across initiatives.
- Drive prioritization and sequencing of initiatives in collaboration with senior leadership.
- Serve as a trusted partner to senior stakeholders across Technology, Product, Risk, Compliance, Finance, and Commercial teams.
- Translate business objectives into clear delivery plans, ensuring shared understanding and accountability.
- Communicate delivery status, risks, and decisions clearly and effectively at all organizational levels.
- Lead initiatives focused on process optimization, operational scalability, and efficiency improvements within payments and business operations.
- Identify systemic bottlenecks and root causes, driving sustainable improvements rather than short-term fixes.
- Stay current with industry trends in payments, financial services, and delivery operations, applying relevant innovations to improve performance.
- Establish and maintain strong delivery governance, including cadence, reporting, and decision-making frameworks.
- Proactively identify and mitigate delivery and operational risks, ensuring compliance with internal controls and external regulatory requirements.
- Define and enforce quality assurance standards to ensure accuracy, reliability, and consistency of delivery outcomes.
- Partner with resource and functional managers to ensure optimal allocation of delivery and operational capacity.
- Foster a high-performance, collaborative, and accountable delivery culture.
- Own delivery and operational reporting, ensuring data-driven insights through KPIs, dashboards, and executive-level updates.
- Provide clear recommendations and options to leadership to support informed decision-making.
Requirements
- We are looking for someone to join our team in July 2026
- Strong operational and delivery leadership with the ability to influence without authority.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Proven ability to manage ambiguity, complexity, and competing priorities in a fast-paced environment.
- Continuous improvement mindset with a strong sense of ownership and accountability.
- 5+ years of experience in Delivery Management, Program Management, or Operations roles within financial services or payments.
- Demonstrated experience managing complex, cross-functional delivery portfolios.
- Strong familiarity with delivery and project management tools (e.g., Jira, PPM360, MS Project, Smartsheet, Monday, or similar).
- Proven experience operating in regulated, high-availability environments.
Benefits
- A challenging job in a fast-developing, international company.
- A friendly work environment where you can thrive and develop your skills.
- Career advancement possibilities.
- Competitive remuneration package.
- Additional Health insurance incl. Dentist.
- Fully covered MultiSport card.
- Food vouchers.
- Employee discounts card, Seminars and conference tickets, Playroom, and other additional perks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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