Senior Manager driving strategy and operations for Physical Security at Coinbase. Integrating initiatives with organizational priorities and metrics for optimal results.
About the role
- Sales & Operations Lead optimizing customer journey from lead conversion to servicing. Driving initiatives for seamless customer experience in fintech sector.
Responsibilities
- Own and improve end‑to‑end sales, onboarding, and servicing processes (lead intake, KYC/credit checks, decisioning, disbursement).
- Drive efficiency through automation, clear controls, and continuous process improvements.
- Shape and manage customer communications across the full funnel, ensuring clarity, consistency, and high satisfaction.
- Monitor key KPIs (conversion, time‑to‑activation, first‑payment rate, delinquency, NPS) and turn insights into action.
- Establish quality assurance standards and incident management practices.
- Train and enable Customer Service Specialists, acting as an operational subject‑matter expert.
- Collaborate closely with the Country Manager, local operations teams, and external partners.
- Support market entry initiatives, product launches, and commercial pilots.
Requirements
- Proven experience in sales, operations, or customer service leadership — ideally in banking, fintech, or consumer finance.
- Strong understanding of sales funnels, onboarding, and customer operations.
- Data‑driven, structured, and solution‑oriented mindset.
- Excellent communication skills and stakeholder management capabilities.
- Comfortable with CRM, loan origination systems, BI tools, and Excel.
- Experience with the Italian market is a strong plus.
- Fluent English and Spanish (required)
- Fluent Italian (preferred)
Benefits
- Private health insurance focused on employee wellbeing
- Meal vouchers and flexible compensation plan
- Office perks such as snacks and regular company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Associate, Claims Operations at Reliance Health ensuring accurate healthcare claims processing and resolving inconsistencies in the claims system with clinical expertise.
Membership Operations Coordinator acting as EA to Executive Directors, managing member lifecycle operations. Focused on scheduling, CRM management, member onboarding, and engagement tracking.
Psychiatrist supporting university students' mental health in Finland's multidisciplinary team. Opportunities for flexible work, professional development, and supportive colleagues.
Manager leading Data Operations team at Dun & Bradstreet, utilizing analytics to drive business insights and innovation. Fostering collaboration across teams and implementing data solutions for various business needs.
Operations Administrator coordinating operational tasks for Branch Network at Piraeus Bank. Facilitating communication and ensuring seamless execution of activities across teams.
Analyst for Individual HIN Operations at Netwealth enhancing client experience through asset administration. Collaborative role managing processes and stakeholder interactions in the financial services sector.
Operations Strategy Manager improving operational excellence in field and warehouse operations at Voi Technology. Collaborating with local and central teams to drive strategy and continuous improvement.
Delivery Operations Systems & Process Manager to architect AI automation for global delivery organization at Snowflake. Collaborate across teams to optimize delivery operations and systems.
Coordonnateur(trice) managing operational tasks and support for field technicians in electric mobility. Key role in ensuring efficient logistics and resource management in Québec.