Senior Data Operations Manager at Quantum optimizing data operations and ensuring data quality. Managing automation processes and collaborating with engineering teams for effective data handling.
About the role
- Delivery Operations Systems & Process Manager to architect AI automation for global delivery organization at Snowflake. Collaborate across teams to optimize delivery operations and systems.
Responsibilities
- Lead system roadmap planning, release management, and cross‑functional alignment
- Own the end‑to‑end roadmap, optimization, and governance of Certinia PSA and Salesforce
- Work with Enterprise Technology and GTM Systems on sprint cycles and own Delivery System Change Management
- Design and deploy AI‑powered workflows for:
- Project health scanning & anomaly detection
- Staffing intelligence & skill‑based routing
- Predictive forecasting & margin insights
- GenAI project and customer summaries
- Automate manual workflows across staffing, project setup, billing, and customer success
- Partner with BizOps to ensure strong data governance, compliance, and system integrity
- Ability to identify and solve inefficient existing patterns
- Leverage AI to implement operational improvements
- Serve as the primary systems and operations advisor to:
- Global Delivery Leadership
- Director of BizOps
- Finance, RevOps, and CX
- Translate business strategy into scalable systems, data models, and automation
- Lead cross‑functional initiatives that improve predictability and customer outcomes
Requirements
- 7–12+ years in delivery operations, PSA/ERP systems engineering, or professional services operations
- Deep experience with Certinia or financial force PSA/ERP/CS (or equivalent PSA platforms)
- Proven track record implementing AI automation, predictive analytics, or agentic workflows
- Experience leveraging coding agents
- Expertise in workflow design, systems architecture, and data governance
- Excellent communication and cross‑functional leadership skills.
- Salesforce platform experience (Bonus Points)
- Background in SaaS, consulting, or enterprise technology delivery (Bonus Points)
- Experience supporting global delivery teams (Bonus Points)
- Understanding of revenue recognition, forecasting, and services margin optimization (Bonus Points)
Benefits
- Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data.
- Snowflake employees must abide by the company's data security plan as an essential part of their duties.
- It is every employee's duty to keep customer information secure and confidential.
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