Junior Product Owner playing a key role in customer experience and engagement for Global Player, a leading media and entertainment company. Collaborating with various teams to drive user engagement and retention.
About the role
- SAP Functional Specialist working with clients to implement solutions in customer service. Focused on SAP CS module integration and process optimization in wind energy sector.
Responsibilities
- Work with clients to understand their business requirements and design and implement solutions that meet those requirements.
- Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements.
- Excellent configuration experience in Design, customize, configure and testing within CS Module.
- Ability to interact with business in workshops to unlock issues or design new developments.
- Strong SAP technical, configuration, and business area knowledge in CS module.
- Extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer.
- Extensive knowledge of replacement processing including scrap and refurbishment processing.
- Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition.
- Extensive knowledge of Service work orders and integration throughout repairs process.
- Knowledge of service labor posting and integration with time keeping system.
- Knowledge of material issues and postings.
- Translate user's requests into application system solutions.
- Resolve business issues by working with various groups within the company.
- Redesign procedures to suggested best business practices in concert with SAP functionality.
Requirements
- Strong interpersonal and communication skills with ability to communicate effectively.
- Good time management skills.
- Ability to work as part of team, inter dependant as well as independently and submit deliverables on time and in excellent quality.
- Willing to take ownership of an assigned task and see it through to completion.
- Self-motivated and open to learn.
- Flexibility to take up different tasks in the team.
- Strong understanding & experience in Integration of CS and SD with Material Management (MM), Logistics Execution (LE) & Financial Accounting (FI) modules.
- In depth understanding of SAP enterprise data and interface concept and management.
- End to end project implementation with 5+ years of experience in CS module.
Benefits
- Nordex adheres to a policy of equal employment opportunity.
- All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative impacting customer experience and operational excellence at IFF. Engaging with customers and driving process improvements in a hybrid role from Leiden or Poznan.
Field Sales Support Specialist maximizing sales targets within assigned territory. Work in team - sales setting supporting field sales and analyzing sales trends.
Customer Experience Manager at Granite overseeing order setup and customer experience. Managing a team to ensure processes, scheduling, and service are aligned with customers' needs.
ERP Support Specialist providing support for Dynamics Navision, JDE E1 9.2, and Sage 500. Collaborative role focusing on customer service and application support within manufacturing environments.
Customer Service Representative at Crash Champions responsible for greeting and assisting customers promptly. Managing phone calls and providing administrative support to service advisors.
Customer Service Representative managing customer inquiries and support for Crash Champions. Ensuring professional assistance and maintaining the workspace for positive customer experiences.
Retail Sales Consultant at Telstra delivering exceptional customer service and tech solutions in - store. Collaborating with the team to meet sales targets and create a welcoming environment.
Retail Sales Consultant at Telstra providing exceptional service and technology solutions. Engaging with customers to enhance their telecommunications experience through knowledgeable support.
Retail Sales Consultant providing outstanding customer service and tech solutions at Telstra stores. Empowering customers with products and services to enhance their telecommunications experience.