Manager I overseeing customer service staff at Elevance Health. Directs implementation of benefit programs and evaluates performance of direct reports.
About the role
- Customer Support Specialist at Nokia providing technical resolutions for network faults and disruptions. Engaging in project-based services and collaborating on design and integration activities.
Responsibilities
- Utilize your product expertise, analytical skills, judgment and practical experiences to tackle complex problems.
- Provide solutions/workarounds to technical issues reported by our customers for multi-vendor OEM products within agreed SLAs.**This includes your participation in a 24x7 on-call schedule.
- Actively contribute and deliver on customer engineering projects, such as Network Migration, Network Audit, Change Management (upgrades) and Design Integration Acceptance.
- Collaborate efficiently with additional support levels and, when necessary, liaise with contracted third-party vendors as part of Care agreements or customer service projects.
- Foster continuous self-development and can train other team-members, specifically on Juniper products.
Requirements
- Demonstrated hands-on experience working with Juniper IP Routing, Switching & Security products.
- Possession of Juniper Certifications, such as JNCIA, JNCIS, JNCIS-Security and ideally JNCIP.
- A minimum of 5 years of hands-on technical experience configuring, implementing and troubleshooting networks, particular in service provider/enterprise networks.
- A customer-centric approach.
- Ability to effectively communicate to collaborate & seek advice in analysing and solving problems.
- Proficiency in analytical thinking, logical problem-solving, and a high level of motivation to continuously adapt knowledge and skills.
- It would be nice if you also had:
- Experience working with Cisco IP Routing, Switching and Security products.
- Possession of Cisco Certifications like CCNA, CCNP – Routing & Switching, Security.
- Familiarity with other products such as Fortinet, F5 and certification from other OEM’s.
- Hands-on experience following ITIL standards for Incident Management, Problem Management, and Preventive Maintenance.
- Excellent communication skills in English, both verbal and written.
- Flexibility and willingness to occasionally travel on short trips (less than 10% of the time).
Benefits
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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