Customer Support Team Leader managing a global customer support team at SiteMinder. Responsible for coaching, supervising, and developing team members to deliver excellent customer service.
About the role
- Content Support Specialist at Nestlé acting as a bridge between HQ marketing briefs and creative agencies. Ensuring timely delivery of marketing assets while maintaining adherence to brand guidelines.
Responsibilities
- Act as the bridge between the strategic brief for Digital Marketing Programs from HQ and the creative agencies
- Act as the main point of contact for the brand, ensuring agencies’ outputs are in line with Nespresso's guidelines
- Ensure the timely delivery of final creative assets for trigger-based programs
- Advocates the implementation and usage of the Nestlé Content Operating Models (Content Services & Content Studios) and Global Solutions (e.g., Content Hub and integrated tools)
- Coordinate with the agency to facilitate smooth delivery of assets, managing the back-and-forth process based on agreed creative review rounds
- Creates and distributes regular performance reports/best practices outline that offer insights & recommendations
- Manages and aligns with several stakeholders and must be able to drive change management and execute HQ agenda with agencies, Localization Partners and Markets
Requirements
- 3 to 5 years in digital marketing /eBusiness working with Global brands
- Good knowledge of Digital Marketing and brand marketing
- Experience with CRM Brand Campaigns is a must
- Proficient English writing, reading, speaking
- Proven change management experience
- Excellent communication skills
- Team oriented mentality and attitude
- Ownership, responsibility & adaptability
- Result oriented
- Can work independently and predominantly in a remote team
- Pro-active and self-driven
Benefits
- Development of expertise in Nestlé’s Shared Services Business
- Immersion in a culturally diverse team
- Local and International Exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Meal Allowance Card
- Flex Benefits - At NBS you can choose what benefits are more suitable for you
- Make part of the Nestlé Club and get discounts with several partners
- Free coffee (and good coffee) at the office
- Shop with special discounts for employees
- Company equipment according to professional needs
- Medical Support available at the Office
- E-learning courses and training programs to get you where you aim to be
- Career progression and possibilities for International Career
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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