Customer Service Consultant providing a link between online and in - store experiences at CarMax. Support customers in their car buying journey through inbound inquiries and sales leads.
About the role
- Customer Service Apprentice at Neogrid providing support through various channels. Engaging with clients to resolve queries and supporting business metrics.
Responsibilities
- Provide customer support via tickets, phone and chat
- Deliver first-level support for a specific Neogrid solution
- Prioritize requests according to criticality and client size
- Handle inquiries across support channels, meeting SLA, CSAT and other metrics
- Assist with contract cancellations
Requirements
- Comfortable with technology
- Sense of ownership
- Organizational skills
- Proactivity
- Time management
- Good written and verbal communication
- Willingness to learn
- Knowledge of Microsoft Office (a plus)
Benefits
- Health insurance
- Dental plan
- Life insurance (extendable to legal dependents)
- Medication assistance, extendable to children
- Transportation voucher or parking allowance
- Flexible meal/food allowance
- Wellhub (formerly Gympass) and TotalPass
- Day off during the birthday month
- Parenthood support program, NeoBaby
- Unico Skill, an educational solution for external training
- Childcare assistance and extended parental leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Consultant providing support to customers in their car buying journey at CarMax. Guiding customers through online and in - store purchasing processes while achieving sales targets.
Customer Service Consultant at CarMax connecting customers to their car purchase needs online and in - store. Providing seamless support throughout the car buying journey in a fast - paced environment.
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