Customer Growth Associate driving satisfaction and business growth for Tier 2 clients at Infobip. Building relationships and collaborating with teams to maximize value from the platform.
About the role
- Manage CX and growth strategies with strategic suppliers at Comcast. Oversee operational execution and supplier performance to enhance customer experience.
Responsibilities
- Manage the relationship with strategic suppliers for infrastructure and application services
- Provide performance management, training, and quality assurance
- Define training requirements for vendors and ensure compliance
- Monitor strategic supplier's performance and administer surveys
Requirements
- Bachelor's Degree
- 7-10 Years of relevant work experience
- Customer Experience (CX)
- Leading by Influence
- Learning Content Design
- Operational Execution
- Proactive Behavior
- Strategic Storytelling
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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