Customer Success Manager responsible for ensuring customer success with Slack and Salesforce's AI CRM. Providing strategic guidance and technical support to drive customer satisfaction and engagement.
About the role
- Dealer Success Manager Coach at Capital One Auto Finance leading training and coaching for sales teams. Involves process improvement and stakeholder engagement across the organization with travel requirements.
Responsibilities
- Train, coach, motivate, and improve processes within Sales Organization
- Oversee Dealer Success Managers throughout the new hire training program
- Ongoing development for all Dealer Success Managers through continued education forums
- Analyze and organize new hire team, including time management and associate accountability
- Engage effectively with key stakeholders to build relationships
- Ensure adherence to policy and procedures with compliant actions
- Communicate effectively across the organization, including Senior Leadership
- Some travel may be required (~20%) to corporate headquarters and for dealer visits
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years experience in staff management and training
- At least 3 years of experience in the Auto Finance Industry
- Bachelor’s Degree or military experience (preferred)
- 5+ years of experience in staff management and training (preferred)
- Proficient in Google Suite products (preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health benefits
- Financial benefits
- Other benefits that support total well-being
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