Account Executive managing enterprise accounts at next - generation banking platform Tuum. Driving revenue growth and delivering value to clients through transformative financial solutions.
About the role
- Medicare Account Executive managing key Client relationships and promoting MTM services. Focused on understanding Client needs and enhancing satisfaction while driving growth opportunities.
Responsibilities
- Understand each health plan’s key initiatives, market impact, and partnership opportunities for NEMT and other MTM services
- Manage the day to day Client relationships through comprehensive knowledge of Client protocols, both Client and MTM objectives, and operations
- Daily interaction with Clients, providing preventative consultation, analysis and issue resolution, responding in a timely, professional manner
- Responsible for timely and accurate management and execution of annual protocol review and submission of all protocol change requests
- Understand and monitor future goals and expansion of health plans
- Track, trend and analyze utilization data to provide Clients with additional opportunities to improve member compliance; identify opportunities for ancillary upsells and/or consultative services
- Work with the Accounting department to ensure accurate billing and timely AR collection
- Review and analyze member revenue and monthly summary report for trends and errors
- Promote net profitability of all assigned accounts; working with internal analytics team as well as appropriate Client contacts to accomplish this
- Recognize opportunities to educate Client contacts and related member populations regarding benefits and/or MTM processes, when necessary
- Provide regular quality reports and consultative discussions
- Work with Business Development team to expand business opportunities with existing Clients (market and industry level)
- Maintain a good understanding of the managed care and non-emergency transportation industry rules, regulations and climate
- Prepare for, coordinate and conduct quarterly in-service with each Client
- Ensure the right audience is at the table for quarterly or monthly meetings to discuss organizational objectives and look for opportunities to offer value enhancing products, services and/or strategic solutions
- Participate in ongoing training offered through MTM, CMS or health plan associations to strengthen knowledge base
- Understand MTM’s business plan objectives and the impact of this role in growing our business
- Learn and understand all aspects of the plan, benefit parameters, contract, and growth opportunities
- Disseminate educational material to clients as needed
- Inform clients of new items relating to the NEMT industry and/or MTM services
- Present annual plan reviews and work in consultative manner with clients
Requirements
- High School Diploma or G.E.D. equivalent
- Bachelor’s degree in business administration, health care or equivalent work experience
- 2-5 years of experience in an Account Management role within the healthcare industry required, 5 years strongly preferred
- Working knowledge of financials
- Must possess a valid driver’s license
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
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