Service Desk Administrator providing hardware and software support for users in Teya's hybrid environment. Maintaining IT service standards and collaborating across teams to enhance business performance.
About the role
- Applications Administrator managing Windows hosted applications for Government clients in Alexandria, VA. Ensuring stability, performance, and security of business-critical applications.
Responsibilities
- Perform comprehensive application administration for Windows-hosted applications, including installation, testing, deployment, debugging, patching, event logging, and updates.
- Serve as the SME for all supported applications, troubleshooting concerns, responding to user inquiries, and providing technical support and guidance to Agency users and IT managers.
- Configure user access, monitor system stability and security, and manage and sustain application-side operations to support business-critical and development activities.
- Perform application maintenance, review error logs to resolve reported issues, and coordinate with IT System Administrators and other teams to resolve infrastructure-related problems.
- Support application and website monitoring during core business hours and provide on-call support for mission-critical incidents at all other times, responding to production outages and performing root cause analysis.
- Coordinate and support all software upgrades, disaster recovery tests, and the implementation of new technologies for applications and systems related to these tasks.
- Support incident management by applying ITIL best practices to restore normal operations, minimize business impact, and prevent future outages.
- Assist with setting up external connections, managing whitelisting activities, and validating port and protocol requests.
Requirements
- Must have Government IT Contracting experience.
- Must have either: A minimum bachelor’s degree in a relevant field or Hold an active Microsoft Certified Solutions Associate (MCSA) certification.
- Requires 5 years of experience in of current experience in the field.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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