Administrator in Casualty team at Davies managing online portals and documentation. Supporting daily administrative tasks and ensuring accurate data handling.
About the role
- Partner Support Executive supporting Partnerships team at Virgin Experience Days. Key role in partner onboarding and administrative support with attention to detail in a fast-paced environment.
Responsibilities
- Play a key role in the partner onboarding process, collating all product information once a contract is signed
- Facilitating the set-up of all experiences on relevant systems, taking full accountability for accuracy of information and SLA's
- Process product and pricing changes, product removals and reactivations
- Accurate mapping of API connections where applicable
- Key point of contact for our partners dealing with queries about products, availability pricing, content, and booking related issues
- Support partners with the pricing/invoice and payment queries
- Ensure our systems remain accurate and up to date with latest product/booking information
- Suggest and collaborate on additions and changes to our current processes
- Liaise between CS/Partners/PM’s to resolve product issues mainly due to bookings
Requirements
- Excellent communication skills
- Exceptional attention to detail and high level of accuracy
- Experience working in a dynamic, fast moving, customer service focused environment
- Ability to work under pressure, to deadline and without continual direct supervision
- Ability to prioritise workload and adapt to incoming urgent tasks
- An understanding of APIs is desirable, but not essential
Benefits
- 25 days holiday plus bank holidays, with the option to buy or sell up to 2 days each year
- Access to an award-winning employee assistance programme
- Health Plan cover (plus family add-ons) with cash back for a variety of health & wellbeing costs
- Cycle to Work and Electric Vehicle schemes (post probation)
- Company pension (5% you, 3% us) after 3 months
- Discretionary bonus and life assurance after probation
- 2 volunteer days each year
- Free breakfast when in the office
- Personal re-loadable multi-choice gift card (topped up on your birthday, lifetime milestones, and internal celebrations)
- Yearly £150 experience voucher
- Discounts on experiences and across the Virgin Group
- Refer a Friend bonus and generous team celebrations throughout the year
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