Account Co - ordinator & ProfSoft Administrator handling data and reports to ensure smooth operations. Supporting HR and Finance teams with administrative tasks in Cape Town.
About the role
- Service Desk Administrator at SambaSafety providing exceptional IT support and resolving customer issues for onsite and remote users in a fast-paced environment.
Responsibilities
- As a Service Desk Administrator, you will be a self-starter who consistently demonstrates initiative and drive, provides exceptional support
- Reviews/manages/resolves customer issues onsite and for remote workers across the US and internationally
- Relentlessly supports our Denver, Colorado site by working onsite daily with focus on internal collaboration, A/V Teams/Zoom conference rooms used for Executive meetings, Company All Hands meetings, networking, and printers
- Updates IT processes with common corrections to issues, deploy/manages/automate end-user Windows and MAC systems
- Defines and implements IT changes, simplifies the environment to increase reliability and reduce support burden
- Works with and elevates the broader team
- Thrives in a fast-paced environment, able to prioritize critical tasks and projects, balancing Denver site support with global IT support for internal customers
- Supports local Denver, Colorado site hardware and systems, audio and visual conferencing for Teams/Zoom meetings, software, and inventory activities in our corporate offices and in support of our remote workers
- Accountability for ensuring that IT customer issues are attended to within agreed SLAs, following defined standards for response, with open-to-close ownership, updates, escalation, closure, and creating/updating knowledge base articles
- Builds, manages, and supports end-user workstations, Windows and MAC, along with AWS workspaces
- Troubleshoots, resolves, and updates productivity software, security platforms, collaboration tools, and network connectivity related to end-user workstations
- Deploys and refreshes end-user workstations and peripherals to new hires and IT customers both local and remote
- Leverages and optimizes mobile device provisioning software for automation, security, patching, and updates
- Creates and manages end-user accounts, groups, security and distribution groups, corporate access, and application provisioning for customers
Requirements
- Experience maintaining and updating onsite hardware and software systems, including Teams/Zoom rooms for conferencing, site networking, and printers
- 1-3 years of providing IT support in an enterprise environment with exceptional customer support
- Experience in the setup, production, and management of local + remote Company All Hands meetings
- Associate Degree in Computer Science or other related field/technical school or equivalent work experience
- Experience managing Office 365, Active Directory and Azure Active Directory, Okta, Windows 11, macOS, and AWS workspaces
- Thorough understanding of hardware, software, wired/wireless/internet networking, remote access and VPN, endpoint security, and peripherals in both Windows and MAC environments
- Microsoft/Networking/Security/AWS Certifications desired with mobile device management platform experience preferred (Kandji/NinjaRMM/Intune)
Benefits
- Flexible and generous Paid Time Off and Paid Volunteer Days
- 401k Employer Match
- Generous Healthcare Benefits
- Up to 12 weeks paid time off for maternity leave based on tenure
- Wellness & Tuition Reimbursement
- Flexible Work Arrangements
- Lots of SambaSafety swag & SambaSafety Events
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