Dialer Administrator providing day - to - day administration and support for high - volume contact center operations. Analyzing, troubleshooting, and developing operational functions of the Contact Center platform.
About the role
- Systems Management Specialist ensuring smooth operation of customers’ IT infrastructure for Kyndryl, working with cutting-edge technologies and troubleshooting critical situations.
Responsibilities
- ensure the smooth operation of customers’ IT infrastructure
- maintain and optimize systems for peak performance
- manage and maintain IT infrastructure
- work on cutting-edge technologies and innovative solutions
- troubleshoot critical customer situations and provide timely solutions
Requirements
- 5+ years of proven experience in system management, network administration, and technical support
- A solid understanding of operating systems (such as Windows, Linux, or Unix), networks, and software systems
- Familiarity with cyber security, incident response, security operations, vulnerability management, IT security architecture, risk management, cyber threat hunting, and cyber security standards
- Expertise in data warehousing, database administration and design, data quality, data modeling, data architecture, and various programing languages
- Proficient knowledge of network routing and switching, network troubleshooting, engineering and infrastructure, load balancing, and virtual private networks
Benefits
- flexible, supportive environment
- well-being prioritized
- continuous learning and growth
- dynamic, hybrid-friendly culture
- Be Well programs supporting financial, mental, physical, and social health
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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