Hybrid CAD Manager, RMS System

at Motorola Solutions

• Job title: CAD Manager, RMS System
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $90,000 - $100,000 per year
• Degree requirement: High School Diploma
• Tech skills: MS SQL Server, SQL
• Location requirements: Hybrid, Leesburg, United States

About the role

• Technical Customer Operations Support for Motorola Solutions in public safety sector. Focused on operational efficiencies and developing strong customer relationships.

Responsibilities

• Provides tailored technical customer operations support
• Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
• Executes customer operations policies and procedures
• Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
• Initiates problem solving action and follows through to resolution
• Performs root-case analysis of problems to formulate and recommend improved alternative operations
• Leads process improvement initiatives

Requirements

• Minimum of a High School diploma or equivalent required, Bachelor's degree preferred.
• 3+ years of IT or Public Safety experience
• 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
• 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
• Experience creating positive working relationships with customers and application end users.
• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
• Excellent verbal and written communication skills.
• Comfortable working both alone and in a team environment.
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
• Experience with Public Safety Applications including CAD, Mobile and RMS
• Ability to troubleshoot application system issues including hardware, network and third-party components.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!