Service Delivery Manager leading IT support team for a tech house empowering businesses in engineering. Focusing on IT service delivery, operational excellence, and stakeholder coordination.
About the role
- Manager of Service Operations at Mindray North America, leading customer-focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
Responsibilities
- Lead and Develop the Service Operations Team
- Oversee Service Activity & Workflow Execution
- Manage Dispatch & Customer Support Operations
- Optimize Systems & Data Integrity
- Drive Operational Excellence
Requirements
- Bachelor’s degree in Business or related field preferred
- Minimum 5 years of management experience in customer service or service operations environments
- Experience with call center operations and service workflow management
- Strong understanding of business processes and systems
- SAP and Salesforce (Service Cloud) experience strongly preferred
Benefits
- 401(k) with company match
- Tuition reimbursement
- Paid time off
- Disability coverage
- FSA/HSA options
Job title
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Degree requirement
Tech skills
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