AI Success Strategist driving customer success through AI initiatives at Zendesk. Owning the AI roadmap and delivering measurable business impact for key customers.
About the role
- Client Success Manager enhancing dealership operations for a transformative automotive experience through customer relationships and technical support. Leading onboarding, success, and renewals for automotive retail.
Responsibilities
- Own customer relationships end-to-end—onboarding, adoption, success, and renewals.
- Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
- Develop deep product knowledge and act as the expert on system behavior and workflows.
- Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.
- Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.
- Communicate clearly with technical and non-technical users, translating complex concepts simply.
- Support feature launches, pilots, and customer feedback loops that inform product direction.
- Deliver training, documentation, and business reviews that drive customer adoption and ROI.
- Identify risks and proactively resolve friction points to ensure long-term success.
Requirements
- 3–7 years in customer success, solutions engineering, or technical account management.
- Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.
- Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.
- Excellent communicator with outstanding bedside manner and client-facing confidence.
- Organized, process-driven, and effective in fast-moving startup environments.
- Experience with dealership operations or automotive systems is a plus.
Benefits
- Equity participation through stock options.
- Fully paid health, vision & dental insurance for employees.
- Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
- Free lunches, parking stipend provided, team events, and a casual, but get things done culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Client Success Executive ensuring success for enterprise clients in a hybrid remote setup while enhancing their organizational growth and strategic alignment.
Customer Success Manager connecting healthcare and IT for ITCOS GmbH in hybrid or remote setting. Involves customer acquisition, consultancy, and team collaboration.
Customer Success Specialist ensuring smooth customer journey and maximizing value from Honeywell's technology offerings. Managing customer relationships and facilitating effective communication between teams in a hybrid work environment.
Client Success Manager driving revenue growth through strategic upselling and partnership management at Grubhub in a hybrid work model.
Senior Customer Success Manager at Ingrid turning delivery into measurable business value. Leading key accounts and influencing growth in retail delivery.
Client Success Manager driving revenue growth while managing corporate client portfolios for Grubhub. Fostering relationships and support within a fast - paced startup environment in Chicago.
Customer Success Manager managing client onboarding and satisfaction for a leading AI recruiting platform. Collaborating with stakeholders to optimize user engagement and success metrics.
Senior professional leading strategic CRM and data initiatives at a company in Brazil, focusing on project governance and collaboration across teams.
Analista de Suporte providing assistance for CRM software specialized in real estate. Resolving client issues and collaborating with development teams for continuous improvements.