Customer Success Specialist supporting athletes’ and team players with hotel reservations and customer inquiries. Collaborating with internal teams to optimize workflow and customer satisfaction.
About the role
- Customer Success Manager focused on customer satisfaction and retention in Porto. Engaging clients to boost product usage and drive upsell opportunities within SaaS industry.
Responsibilities
- Develop strong relationships with customers, ensuring they are using our products effectively to meet their business goals and achieve maximum return on investment.
- Proactively manage customer accounts to ensure ongoing satisfaction, resolve issues promptly, and address any concerns to prevent cancellations.
- Identify upsell opportunities and work closely with the sales team to drive additional revenue from existing customers.
- Collaborate with customers to ensure high product usage, guiding them through new features and optimizing their experience to drive value.
- Accurately forecast revenue opportunities and potential risks within your customer portfolio, ensuring alignment with company growth objectives.
- Monitor and track key customer metrics including satisfaction, churn rate, upsell revenue, net revenue retention, and product usage.
- Act as a trusted advisor, delivering tailored recommendations to help customers maximize their success with our solutions.
- Collaborate with cross-functional teams (Sales, Product, Support) to ensure customers receive seamless service and support throughout their journey.
- Provide regular updates and reports to senior management on account health, satisfaction levels, and forecasts for future revenue.
Requirements
- At least 2 years of experience in a customer-facing, business-to-business, commercial role, ideally within SaaS, technology, or cyber security industries.
- Proven ability to manage and build relationships with customers while driving retention and upsell opportunities.
- Strong communication and interpersonal skills, with a focus on customer satisfaction and solving business challenges.
- Experience with forecasting, customer success metrics, and identifying opportunities for growth within existing accounts.
- Excellent problem-solving skills and the ability to handle complex customer queries and resolve issues effectively.
- Strong organisational skills, with the ability to manage multiple customers and priorities simultaneously.
- Proficiency in CRM tools and other customer management systems.
- C1/C2 Fluent English & Danish
- Preferred Languages: C1/C2 Swedish, Norwegian
- Other useful, non-essential languages: German, French, Italian & Spanish
Benefits
- Performance-related pay of 25% (OTE) of base salary
- Healthcare
- Career development opportunities
- Fun all-company events
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
CRM Analyst responsible for defining and executing multichannel CRM strategies at Decolar. Focused on customer lifecycle optimizations and data - driven solutions.
Managing CRM platforms and proposing customer - focused strategies for projects at Mercantil. Collaborating with teams for implementation and enhancements in a dynamic banking environment.
Customer Engagement Executive ensuring clients realize value in accounting services at 1st Formations. Engaging with small business clients to enhance satisfaction and reduce churn.
Internship role in Customer Success at Edify focusing on client relationship management and account growth. Collaborating with teams to enhance educational solutions in Rio de Janeiro.
Microsoft Success Manager at Pax8 enabling Microsoft partners to adopt AI capabilities effectively. Collaborating with partners to drive growth and build confidence with Microsoft solutions.
Senior Manager, Customer Success at Reputation managing Automotive clients. Leading team towards driving value, retention, and growth across client portfolio.
Customer Success Manager ensuring seamless transitions from sales to customer success at Recite Me. Building relationships and driving retention and revenue growth for clients across platforms.
Customer Success Analyst in São Paulo ensuring high - level client experience and operational insights. Supporting platform adoption and conducting client training with a hybrid working model.
Partner Success Specialist at Resideo managing partner accounts and supporting Outside Sales Representatives. Driving customer satisfaction and sales growth through account management and operational excellence.