IT Service Desk Analyst providing first line support for IT issues at one of UK's largest electrical wholesalers. Collaborating with teams to ensure efficient incident resolution.
About the role
- Unclaimed Property Analyst responsible for leading operational integrity of Unclaimed Property Program at Manulife. Collaborating with business partners to ensure compliance and strong financial controls.
Responsibilities
- Analyze and resolve UCP financial outages by identifying unreconciled items, assessing risk, and influencing corrective actions across regulated and non‑regulated provinces
- Ensure adherence to UCP and financial controls, including KRAs, corrective action plans, policies, standards, and provincial legislative requirements
- Develop, maintain, and communicate monthly UCP reporting metrics on inventory control, risks, and progress to senior management
- Strengthen UCP processes and governance through best‑practice development, quality assurance reviews, and oversight of due diligence guidelines and claim-related escalations
- Lead meetings, business initiatives, and cross‑functional discussions to provide guidance, propose solutions, and prevent financial or repository discrepancies
- Collaborate and build strong partnerships with Operations, Audit, Finance, Compliance, Privacy, IT, and other internal collaborators to support strategic and operational alignment
- Identify and address complex operational, financial, or workflow issues, supporting the design of improved procedures, reporting tools, or technologies; and manage inquiries from analysts and business partners on UCP matters
Requirements
- Sound understanding of control and risk principles, or education in accounting/finance or equivalent experience
- Strong relationship‑building, communication, and influencing skills, with the ability to work effectively across diverse teams, cultures, and geographic areas
- Highly self‑directed and organized, demonstrating initiative, strong time‑management skills, and the ability to manage multiple tight deadlines under pressure
- Advanced analytical and financial skill, with a solid understanding of business processes, workflows, and the ability to resolve financial discrepancies and determine escalation needs
- Proven project management and leadership capabilities, including leading meetings, driving decision‑making, and guiding partners through complex financial or operational issues
- Strong customer service and problem‑resolution skills related to Unclaimed Property processes and financial inventory controls
- Robust technical proficiency, including Excel, Word, Salesforce, AWD, Infor, and the Unclaimed Property repository
Benefits
- health insurance
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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