Operations Supervisor overseeing daily operations for Group Benefits Health and Dental team. Ensuring service excellence and driving process improvements within the team.
Responsibilities
Responsible for the prioritization of work and daily supervision of staff
Manage, coach, and develop a team to ensure quality and efficiency of the service function
Conduct regular team meetings to review processing issues, educate staff on upcoming initiatives, clarify department performance expectations
Requirements
Prior experience in a supervisory or exemplary performance as a tenured associate
BA/BS or some post-secondary education
Proven writing skills and ability to provide feedback, written and verbal
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