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About the role
- Manager Digital Health Operations coordinating operational processes in healthcare at GoMedicus. Involves collaboration with medical partners, patient interaction, and project management.
Responsibilities
- End-to-end coordination of operational processes between medical practices, physicians, patients and external partners.
- Implementation, monitoring and optimization of telemedicine workflows, including reporting, billing and process quality.
- Project management for the introduction, rollout and further development of digital and hybrid care models.
- Collaboration with product management: systematic collection of user feedback, requirements management, feature testing and continuous system optimization.
- Planning and operational execution of internal and external implementation of the GoMedicus Suite.
- Onboarding, training and ongoing support for medical partners and corporate clients.
- Management of selected existing customers (Key Accounts) with a focus on usage, process stability and scalability — no sales responsibility.
Requirements
- Degree or comparable qualification in health management/health economics, business administration, medicine or nursing science.
- 1–2 years of experience in project management; knowledge of agile and classical project management methods is desirable.
- Ideally, first experience in telemedicine, digital health applications or healthcare in general.
- Experience in customer service is an advantage.
- Confident use of digital tools and platforms (including Google Workspace, Slack).
- Very good German language skills, spoken and written (minimum C1); English skills are a plus.
Benefits
- Attractive salary, fixed + variable (role-dependent).
- Company pension plan with a 20% employer contribution.
- Monthly voucher — freely redeemable.
- Corporate benefits from well-known brands.
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