Hybrid Director, Group Benefits Administration – SunAdvantage Operations

at Sun Life

• Job title: Director, Group Benefits Administration – SunAdvantage Operations
• Job type: Full Time
• Experience level: Lead
• Salary: CA$110,000 - CA$180,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Montreal, Canada

About the role

• Director for SunAdvantage Operations in leading group benefits administration for Sun Life, ensuring operational performance and client satisfaction through strategy execution and team leadership.

Responsibilities

• Lead SunAdvantage Operations by developing and executing the service delivery strategy aligned with growth, cost, and client experience objectives.
• Achieve and sustain operational performance targets (service levels, productivity, cost‑to‑serve, quality).
• Drive scalability and simplification, identifying efficiencies that enable reinvestment in digital capabilities and automation.
• Oversee end‑to‑end operational delivery for SunAdvantage clients, ensuring timely and accurate administration across claims, billing, plan changes, and member support touchpoints.
• Develop, execute, and oversee OKRs (Objectives and Key Results) to support business priorities and continuous improvement.
• Lead, coach, and develop a diverse, talented, and highly engaged team across multiple locations, fostering strong leadership capability and succession.
• Champion a culture of continuous improvement, leveraging Lean/Brighter Way principles to improve productivity, service quality, and employee experience.
• Collaborate closely with partners across Product, Digital, Client Experience, Sales, Implementation, and other GB Administration teams to ensure operational readiness for product changes, growth initiatives, and legislative impacts.
• Represent SunAdvantage Operations in internal leadership forums and, as required, in client or distribution partner discussions.
• Ensure effective governance and controls, including the development, monitoring, and maintenance of internal controls, risk management, compliance, and reporting.

Requirements

• A proven senior leader with experience managing large‑scale, operational service teams, ideally within financial services, insurance, or benefits administration.
• Demonstrated success leading change and transformation, particularly focused on scale, standardization, and operational efficiency.
• Strong ability to translate strategy into execution, delivering measurable results while building sustainable capability.
• Exceptional people leadership skills, with the ability to motivate, develop, and inspire teams through change.
• Strong analytical and decision‑making capabilities, using data and insights to drive priorities and outcomes.
• Excellent collaboration and relationship‑management skills, with comfort working across multiple stakeholders and leadership levels.
• Ability to navigate complex, fast‑moving environments while maintaining focus on client and operational outcomes.
• Bilingualism (French, English, both oral and written) is required for Quebec only.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities