Customer Care Agent assisting customers with inquiries in rental services and app functions. Join our diverse team in a hybrid role based in Berlin.
About the role
- Operations & Customer Experience Coordinator for scaling company managing service delivery and logistics. Acting as the quality controller for customer interactions and overseeing operational issues.
Responsibilities
- You will be the "Quality Controller" for our entire customer experience.
- Act as the bridge between our customers, our logistics partners, and our internal teams.
- Ensure every interaction meets our exacting brand standards.
- Proactively audit our service channels, catch errors before they escalate.
- Handle complex operational issues and courier management.
- Oversee the end-to-end returns process and financial integrity of delivery invoices.
Requirements
- 2+ years in Customer Support or E-commerce Operations.
- Excellent verbal communication skills; you must be comfortable handling escalations over the phone.
- Proficiency in Shopify is highly desirable. Experience with helpdesk software (Gorgias etc.) is essential.
- Experience dealing with couriers, 3PLs, or freight forwarders.
Benefits
- Competitive salary
- An impact from day one. Our business is scaling by the day. You'll work on ambitious projects, and your contribution will significantly impact the success of MAGIC AI now and in the future
- Unlimited Holiday (self-directed time off)
- Flexible Home/Hybrid Working from our London HQ (At least 2 days WFH per week)
- Free MAGIC Mirror & accessories (worth £2k+)
- Mental Health Wellbeing support
- Hardware budget for brand new Macbook or other
- Professional learning & development budget
- Exposure to investors, celebrity athletes
- Weekly free lunch club and daily free barista coffees (in office)
- All. The. Fun. Regular awesome socials
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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