Senior Sales Analyst driving retail data analytics at Randa Apparel & Accessories. Identifying sales opportunities and collaborating cross - functionally for operational success in a global market.
About the role
- Technical Trainer for Sales Team at Mable, enhancing training programs for better customer experiences. Engaging and interactive training delivery in a hybrid workplace setting.
Responsibilities
- Design and develop training materials, modules, and curriculums for new hire training, ongoing skill development, and product/service updates.
- Facilitate engaging and interactive training sessions for our Sales Team in person and virtually to ensure comprehension and retention of key concepts.
- Define and monitor KPIs related to training impact, such as onboarding speed, increased sales performance, and improved adoption of tools or methodologies.
- Provide one-on-one coaching and feedback to agents to address performance gaps and enhance skill development.
- Stay updated on company processes, services, policies, and procedures to ensure accurate and relevant training materials.
- Proactively identify opportunities to enhance training programs, methodologies, and delivery techniques based on industry best practices and stakeholder feedback.
- Maintain accurate records of training activities, attendance, and performance metrics. Generate reports to track the progress and effectiveness of training initiatives.
Requirements
- Proven experience in contact centre operations and training within a sales environment ideally
- Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
- Excellent interpersonal skills and the ability to build rapport and trust with trainees and colleagues.
- Proficiency in instructional design principles and adult learning methodologies.
- Knowledge of contact centre technologies and customer relationship management (CRM) systems.
- Detail-oriented with strong organisational and time management skills.
- Ability to adapt to a fast-paced environment and manage multiple priorities simultaneously.
Benefits
- Power your career ⚡️
- Access parental leave 👶
- Work with flexibility 🏠
- Flexi Leave Days 🌴
- Take a floating public holiday 🫶🏾
- Be rewarded 🏆
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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