Director of Operations responsible for all operational functions including supply chain and logistics. Leading development of new operational capabilities aligned with company strategy.
About the role
- Operations & Project Assistant Manager leading Rent Arrears and Debt Recovery functions at LRG. Transforming operational processes, enhancing customer service, and managing team initiatives in a hybrid role.
Responsibilities
- Support the Group Credit Control Manager in leading the Rent Arrears and Debt Recovery function through a period of significant transformation
- Act as a key delivery partner to the Head of Credit Control, translating strategic objectives into executable plans
- Ensure all processes and communications comply with UK Residential Rent-Based (RRA) regulations and company policies
- Produce and maintain operational performance reports and dashboards to support decision-making
- Collaborate with the Learning team to design and implement relevant training programs
- Analyse performance data to identify trends, areas for improvement, and root causes of inefficiencies
- Gather feedback and provide actionable insights to improve the customer journey, particularly for landlords
Requirements
- Demonstrable experience in customer service roles with a focus on issue resolution and communication
- Proven experience in managing or coordinating offshore or remote teams
- Strong organisational and multitasking skills, with keen attention to detail
- Familiarity with rent arrears processes and chase cycles
- Understanding of UK RRA compliance and regulatory requirements
- Data-driven mindset with the ability to interpret and present operational data
- A proactive, problem-solving approach with a continuous improvement mindset.
- Experience within the property management, lettings, or housing industry (Desirable)
- Knowledge of relevant systems used in the lettings or debt recovery environment (e.g., CRM systems, arrears management tools) (Desirable)
- Experience working in regulated or compliance-heavy environments (Desirable)
Benefits
- Competitive base salary and Commission structure
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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