HR Generalist managing hiring, onboarding, and employee relations at Pembroke & Co., a consulting firm. Engaging with clients and teams to drive HR initiatives with a hybrid work model.
About the role
- Branch Teller assisting members with financial transactions and customer service. Joining a company invested in your success at Logix Federal Credit Union.
Responsibilities
- Processes member transactions efficiently, accurately, and promptly including deposits, withdrawals, transfers, sale or processing of negotiable instruments, cash advances, stop payments, address changes, wire transfers, etc.
- Provide timely and courteous service to all members by servicing accounts, closing accounts, or completing related documentation, issuing/re-pinning cards, adding/updating joint owners/beneficiaries, etc.
- Responds to member inquiries in person, by telephone, or by mail.
- Resolves routine issues and directs complex issues to the appropriate management staff member.
- Participates in all assigned employee development programs in support of the Credit Union's commitment to excellence in sales and service, continuous improvement, quality, and teamwork.
- Balances daily work.
- Performs all operational activities in compliance with applicable laws, regulations (Regulation CC, Bank Secrecy Act, etc.), and Credit Union policies and procedures.
- Performs routine office and clerical duties such as: requisitioning supplies and maintaining accurate, current files.
- Maintains cash drawer per assigned cash limits and policy and procedures.
- Must consistently report to work on time, as scheduled.
- Other duties may be assigned.
- Must be flexible to work out of any location at any time, as business needs dictate.
Requirements
- High School or GED
- Must have at least 1 year to 24 months of customer service and/or cash handling experience
- Must a working knowledge of the Microsoft suite of office products; Outlook, Word & Excel
- Must be detail oriented and have the ability to multi-task in a fast paced environment
- Must have a demonstrated ability to deliver consistently superior customer service.
- Recent cash handling or previous teller experience preferred
- Knowledge of Symitar system a plus.
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