About the role

HR Services Coordinator delivering HR support across employee lifecycle and ensuring data accuracy and compliance. Collaborating with HR Services team to execute administrative HR tasks and reporting.

Responsibilities

Maintain accurate employee records within HRIS systems, ensuring data integrity and compliance with internal policies and regulatory requirements.
Process employee lifecycle transactions including hires, changes and terminations.
Support employee file management, document retention, and recordkeeping standards.
Execute HR administrative processes in accordance with established service level agreements (SLAs).
Administer and monitor I-9 employment eligibility verification processes for U.S. employees.
Ensure timely completion and proper documentation in compliance with federal regulations.
Serve as the first point on contact for HR-related inquiries through the HR ticketing system.
Respond to employee and manager questions related to HR systems and processes.
Resolve routine inquiries and escalate complex issues to appropriate HR subject matter experts.
Track and manage requests through case management tools while maintaining service quality standards.
Prepare routine and ad-hoc HR reports related to employee data, compliance, and operational metrics.
Support audit and compliance reviews by gathering documentation and validating records.
Utilize HRIS, ATS and ticketing platforms to manage HR workflows.
Assist with testing and implementation of system updates and new HR technologies.
Document HR processes, workflows, and standard operating procedures (SOPs) to support consistent service delivery.
Create and maintain process flow documentation using tools such as Microsoft Visio.

Bachelor’s degree in Human Resources, Business Administration, or related field.
3-5 years experience in HR operations, HR shared services or HR administration.
Experience supporting HR processes in a structured, process-driven environment.
Experience with HR systems such as ADP, Workday, SAP, iCIMS, Taleo or similar platforms.
Experience with ticketing or service management platforms such as HALO ITSM or ServiceNow.
Experience documenting process flows and operational procedures, including use of Microsoft Visio or similar workflow tools.

Maintain accurate employee records within HRIS systems, ensuring data integrity and compliance with internal policies and regulatory requirements.
Process employee lifecycle transactions including hires, changes and terminations.
Support employee file management, document retention, and recordkeeping standards.
Execute HR administrative processes in accordance with established service level agreements (SLAs).
Administer and monitor I-9 employment eligibility verification processes for U.S. employees.
Ensure timely completion and proper documentation in compliance with federal regulations.
Serve as the first point on contact for HR-related inquiries through the HR ticketing system.
Respond to employee and manager questions related to HR systems and processes.
Resolve routine inquiries and escalate complex issues to appropriate HR subject matter experts.
Track and manage requests through case management tools while maintaining service quality standards.
Prepare routine and ad-hoc HR reports related to employee data, compliance, and operational metrics.
Support audit and compliance reviews by gathering documentation and validating records.
Utilize HRIS, ATS and ticketing platforms to manage HR workflows.
Assist with testing and implementation of system updates and new HR technologies.
Document HR processes, workflows, and standard operating procedures (SOPs) to support consistent service delivery.
Create and maintain process flow documentation using tools such as Microsoft Visio.