Customer Service Manager leading logistics and customer service improvement projects at Ypê, a Brazilian hygiene and cleaning company. Responsible for process optimization and strategic project implementation.
About the role
- Customer Support Agent handling inquiries and support for LoadUp services. Responsible for resolving issues and ensuring a quality customer experience via multiple channels.
Responsibilities
- Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy.
- Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.
- Monitor and manage real-time order status to ensure a seamless service experience from start to finish.
- Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.
- Accurately document all interactions in our systems to maintain clear and organized customer records.
- Identify and report recurring issues or trends to help improve customer experience and internal processes.
- Uphold LoadUp’s brand values in every customer interaction.
- Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.
Requirements
- 1+ years of experience in a high-volume customer service or support environment.
- Solutions-first mindset with a passion for providing great service.
- Strong communication, organization, and time-management skills.
- Familiarity with computer systems and a willingness to learn our platforms.
- A team-first attitude and comfort in a feedback-rich culture.
- High school diploma or GED required; college experience is a plus.
Benefits
- Competitive Hourly Rate with Performance Bonus
- Medical, Dental, Vision, and Life Insurance Benefits
- Flexible Spending Account (FSA) or Health Savings Account (HSA)
- 401(k) with 5% Company Match
- Paid Time Off Policy
- Employee Stipend Program
- Employee Recognition Program
- Employee Referral Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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