Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Support Representative for Dematic facilitating parts orders and after-sales service. Collaborate with internal teams ensuring timely fulfillment and an excellent customer experience.
Responsibilities
- Process customer parts orders, quotes, and return authorizations.
- Manage both simple and sophisticated customer transactions related to aftermarket parts.
- Respond to customer inquiries regarding order status, parts availability, returns, and warranty requests.
- Provide timely updates to customers regarding order progress and shipment status.
- Work closely with internal research teams and purchasing to identify parts, resolve discrepancies, and expedite orders when vital.
- Research restricted, obsolete, or replacement parts and communicate available options to customers.
- Coordinate with internal teams to resolve parts availability or technical inquiries.
- Monitor order progress through SAP and coordinate with warehouse or carriers as needed.
- Conduct regular follow-ups to verify target ship dates and communicate changes to customers.
- Ensure timely processing of returns, warranty claims, and replacement orders.
- Maintain strong working relationships with warehouse personnel, procurement, research teams, and other internal stakeholders.
- Provide instructions to warehouse staff or vendors when needed to expedite shipments or resolve order issues.
- Apply SAP along with other internal systems to process orders, track shipments, and manage customer requests.
- Maintain accurate documentation and transaction records within company systems.
- Perform other related duties as assigned.
Requirements
- 1–5 years of experience in customer service, logistics, manufacturing, or an industrial equipment environment preferred.
- Experience handling computer-based transactions and order management systems.
- Solid understanding of SAP or similar ERP systems is helpful.
- Strong attention to detail and follow-up skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Effective problem-solving and organizational skills.
- Strong communication skills and customer-focused mindset.
- Ability to interpret or become familiar with technical parts descriptions, drawings, and mechanical/electrical components.
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Relevant work experience may be considered in place of formal education.
- Additional certifications or training related to logistics, customer service, or technical fields may be helpful.
Benefits
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
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